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ITIL V3

ITIL Foundation training from Knowledge Talks is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.

Objectives

    By the end of this training you will:
  • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required to clear the ITIL Foundation exam

  • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement

  • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience

  • Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes

  • Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

Target Audience :

ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:

  • IT Managers/Support teams

  • Operations Managers

  • Database Administrators

  • Service Delivery Professionals

  • Quality Analysts

  • Application Management team/Development team

  • Process Owners/Practitioners

Highlights & Benefits to Students

Extensive Classroom Training

3 days (15hrs.) Get trained by experts with interactive learning.

Comprehensive study notes

Download complete course material for future reference and to understand concepts better.

Case Study Approach

Appreciate the concepts by working on case studies derived from real-life situations.

Certification

3 days (15hrs.) Get trained by experts with interactive learning.

24x7 Online Access

24x7 Online Access* to Course Material (Presentations, etc.) .

Doubt Solving By Experts

Write to us and get your doubts solved by our experts within 2 business days. You can also initiate a discussion by posting it on active forums.


ITIL V3 Training Highlights

  • 6 Days Classroom Training (30 Hrs)



  • Day wise Topic Access Materials & Downloadable Materials

  • Lecture Handout



  • 24*7 Access to Online Materials

  • Industry specific Workbook & practice



  • Certificate of Participation/Exemplary performance

  • Case Studies Sessions



  • Group Problem solving Techniques

  • Downloadable E-Books 8



  • 45 Hours PDU Certificate

  • ITIL simulation exams

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